Terms & Conditions

By using Tincustomize Shop’s website and services, you agree to the following terms. Please read them carefully before placing any order.

1. Company Information

Company Name: VBR THIVIAS TRADING
Registration Number: 202103127324 (CA0323254-H)
Contact Number: 010-845 6315
Email: vbr-thivias@outlook.com

2. Products

Our products are created through a combination of artisanal handcraft and modern production.
Each piece is unique; slight variations in appearance, color tone, or finish are natural and expected.
We do our best to provide accurate descriptions and photos, but actual items may differ slightly from images shown.

3. Orders & Payments

Orders are subject to stock availability and will only be processed after payment is confirmed.
Accepted payment methods are those listed at checkout.
All prices are in Malaysian Ringgit (MYR) and may include relevant local taxes.

4. Shipping & Delivery

Processing time usually takes 3–7 business days after payment confirmation.
Delivery time varies depending on the destination and courier availability.
International customers are responsible for customs duties, import taxes, and any additional charges required by local authorities.

5. Returns & Replacements

For details on eligibility and procedures, please refer to our Refund & Return Policy.
Only items that are damaged or defective upon arrival may be considered for replacement.

6. Intellectual Property

All website content, including designs, product images, text, and logos, belongs to Tincustomize Shop.
Copying, distributing, or using our content for commercial purposes without prior permission is strictly prohibited.

7. Limitation of Liability

Tincustomize Shop is not responsible for indirect, incidental, or consequential damages arising from product use or from delays in delivery.
Customers are responsible for inspecting products upon receipt and handling them carefully.

8. International Orders

Overseas buyers accept responsibility for customs procedures, fees, and potential delays beyond Tincustomize Shop’s control.
Delivery times may vary significantly due to international courier and customs clearance.

9. Governing Law

These Terms & Conditions are governed by Malaysian law.
Any disputes or claims will be handled exclusively under the jurisdiction of Malaysian courts.

10. Contact & Support

For questions about these Terms & Conditions, please contact us at:

VBR THIVIAS TRADING
202103127324 (CA0323254-H)
Email: vbr-thivias@outlook.com
Contact: 010-845 6315