Shipping Policy

We want your Tincustomize Shop pieces to arrive safely and on time. Every order is packed with care, so your handcrafted pewter and alloy items reach you in perfect condition.

Processing Time

• Orders take about 3–7 business days to prepare.

• During this time, we check quality and package everything securely.

Delivery in Malaysia

• Peninsular: 2–5 business days

• East Malaysia: 4–7 business days

• Timings may differ depending on your location and courier schedules.

International Shipping

• Asia: 7–14 business days

• Europe & North America: 10–20 business days

• Other regions: 14–30 business days

• International customers are responsible for customs taxes and import duties.

Shipping Costs

• Calculated automatically at checkout, based on where you are and your order weight.

A Note on Care

• Our products are delicate and handmade. Please handle with care when unboxing.

• Small variations in color or finish are normal and part of the charm.

Need Help?

If you have questions about delivery or tracking, just reach out and we’ll be glad to help.

VBR THIVIAS TRADING 
202103127324 (CA0323254-H)
Email: vbr-thivias@outlook.com
Contact: 010-845 6315