Refund and Return Policy

At Tincustomize Shop, we believe every piece tells its own story. Because our pewter and alloy products are handcrafted, no two items are exactly alike. Small differences in look, feel, or color are what make them special.

Returns & Refunds

• We do not accept returns or refunds just for slight variations in design or shade. These are natural parts of handmade goods.

If Something Goes Wrong

• In the rare case your order arrives damaged or faulty, let us know within 7 days.

• Please share:

  • Your order number

  • A short note describing the problem

  • A couple of photos so we can see what happened

Our Promise

• Once we’ve confirmed the issue, we’ll send you a replacement or work out another fair solution.

• If it’s a genuine defect, shipping costs for the replacement are on us.

For International Customers

• Please be aware that import taxes, duties, or customs fees are your responsibility.

• Delivery times for replacements may take longer overseas due to customs checks.

A Few Reminders

• Check your item carefully when it arrives.

• Keep the original packaging until you’re happy with the product.

Need Help?

Reach us anytime if you have questions or need to report a problem.

VBR THIVIAS TRADING 
202103127324 (CA0323254-H)
Email: vbr-thivias@outlook.com
Contact: 010-845 6315